Questing Vole Press
Pretend I Never Said That

Pretend I Never Said That
Best Practices for Business Communications
by Ginny Gray


You have only a few seconds to make a good first impression, an impression that will set the tone for the rest of your relationship. Writing instructor Ginny Gray uses plenty of examples to explain the proper use of etiquette in your emails, text messages, telephone calls, and business letters. These lessons will help you evaluate your own communications, strike the right tone, and ensure that your recipients won’t misinterpret you.


1. Email
2. Text Messages
3. Telephone Calls
4. Business Letters


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